Order Processing:
Order Confirmation: Once you place an order, you will receive a confirmation email with the details of your purchase.
Processing Time: All orders are processed within 3 business days. Orders are not processed or shipped on weekends or holidays.
Custom Orders: Custom promotional products typically require a production time of 10 business days before they are ready to ship. Production times may vary based on the complexity and quantity of the order.
Shipping Methods and Costs:
Shipping Carriers: We use USPS, UPS, FedEx to ship our products. The carrier will be selected based on your shipping address and the size and weight of your order.
Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of the order. You can view the shipping costs at checkout before completing your purchase.
Delivery Estimates:
Domestic Shipping: Standard shipping typically takes 3 to 5 business days. Expedited shipping options are available at an additional cost.
International Shipping: We ship internationally to select countries. Delivery times for international shipping vary based on the destination and customs processing times. Please allow several weeks for delivery.
Customs, Duties, and Taxes: International orders may be subject to customs duties and taxes, which are the responsibility of the customer. Please check with your local customs office for more information.
Order Tracking:
Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.
Tracking Updates: It may take up to 24 hours for tracking information to become available.
Shipping Issues:
Damaged or Lost Packages: If your package arrives damaged or is lost in transit, please contact us at [contact email/phone] within 30 days. We will work with the carrier to resolve the issue and ensure you receive your order.
Incorrect Addresses: Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us:
For any questions or concerns regarding shipping, please contact our customer service team at erinj@banditpromo.com, 801.380.8884. We are here to assist you and ensure your satisfaction.