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Fulfillment Policy

Order Processing and Shipping:

  1. Order Confirmation: Once you place an order, you will receive a confirmation email with the details of your purchase.
  2. Production Time: Custom promotional products typically require a production time of 10-20 business days. This may vary depending on the complexity and quantity of the order.
  3. Shipping: After production, orders are shipped using UPS. Shipping times may vary based on your location but typically range from 3 to 5 business days.

 

Refund and Cancellation Policy:

Order Changes and Cancellations:

Before Production: You may request changes or cancellations to your order before production begins. Please contact us as soon as possible at [contact email/phone].

After Production Begins: Once production has started, changes or cancellations are not possible.

 

Refunds:

Custom Products: Due to the personalized nature of custom promotional products, we do not offer refunds unless the product is defective or does not match the approved proof.

Defective Products: If you receive a defective product, please contact us within 30 days of receiving your order with details and photos of the defect. We will work with you to resolve the issue, which may include a replacement or refund.

 

Returns:

Custom Products: Custom products are not eligible for return unless they are defective.

Non-Custom Products: If you ordered a non-custom item, it may be eligible for return within 30 days of receipt, provided it is unused and in its original packaging. Return shipping costs are the responsibility of the customer.

 

Contact Us:

For any questions or concerns regarding your order, please contact our customer service team at 801.380.8884. We are here to assist you and ensure your satisfaction.

 

 

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